Why Order Checks Don’t Belong in Your ERP System

If you visit OmPrompt in the UK you can stay in the nearby dreamy, historic, and beautiful town of Oxford. Photo by Tejvan Pettinger, CC license. What if you want to make sure all of the data on a customer’s order is correct before it is processed in your systems?  Or if you want to […]

Have a Strategy!

If you don’t know where you are going, you will wind up somewhere else. – Yogi Berra IT strategy is not a topic reserved for lofty white papers. It is something you see in action (or not in action) every day and every time you have a decision to make about your company’s enterprise software. […]

Why Wouldn’t I Want SaaS?

Software-as-a-Service is challenging the paradigm that software is a thing you buy, take back to your office and install. Looking back some day, we might shake our heads and wonder why any enterprise ever thought it had to purchase and physically install a copy of millions of lines of code that ran on a computer […]


Ten Ways to Drive Project Success

Photo: astronaut Eugene Cernan salutes American flag on the surface of the moon, December 1972, Goddard Space Flight Center, CC license. Our team felt pretty good one day in early March, 2012, when we went live on an SAP system — manufacturing, inventory, order processing, MRP, demand planning, purchasing, shipping and receiving, and finance – […]


So You Want to Build a Custom Solution

Image: open source code for InvoicePlane, by Kovah, CC license The overhaul of North Carolina’s Medicaid claims system started in 2008. It relied on custom programming and has so far cost the state $480 million. Since its launch earlier this year, no one has been happy. Doctors, hospitals, insurance companies and patients have heaped complaints […]


Ten Ways to Land in the Money Pit

Image by Nick Ayres, CC license Big software project failures can frequently be tied back to decisions made at the very beginning of the project. As the government struggles to launch healthcare.gov after the expenditure of several hundred million dollars, it’s logical to question the original decision to build from scratch software programs that may […]

The One Minute Technology Manager – Ask Questions

The welling up of excitement around the idea of acquiring new systems is palpable in companies; the feeling is that action is being taken to move the enterprise forward.  And it’s hard to be the skeptic in the room, but you must, if you are to be a successful manager of technology. One of your […]

Nip the Losing Projects in the Bud

How do software projects get started anyway? Someone went to a conference. A department manager wants to “streamline workflow.” A sales VP says his team is wasting time with old and slow systems. A “transformational” project is launched. A new plant or warehouse is being planned. Customers start asking for things your company cannot do […]

A Rocky History: Studies of IT Project Failure

Studies over the past 15 years show enterprise software project failure rates ranging between one-third and two-thirds. Failure is defined in various ways – over budget, taking much longer than planned to implement, causing major business disruptions, or simply abandoned.  The OASIG Study OASIG, an organizational management group in the UK, commissioned a study in […]